Complaints and Product Exchange for Another Size or Item

👕 Wrong size or incorrect product selected?

You can exchange the product within 14 days of purchase free of charge. We’ll ship the new product for free – you’ll only pay any difference in the product price if applicable.

❗ Important: For hygiene and legal reasons, underwear, intimate erotic accessories, audiovisual items, books, and magazines cannot be returned or exchanged.

📦 Conditions for Returned Products:

• The item must be unused, undamaged, complete, and in its original packaging so it can be resold.

• Please send the product back to our address as a registered parcel (cash on delivery shipments will not be accepted), including the invoice and a cover letter indicating which product you would like in exchange.

Withdrawal from Purchase Within 14 Days

🔄 According to the law, you have the right to withdraw from your purchase within 14 days of receiving the product, without giving any reason.

❗ Important: For hygiene and legal reasons, underwear, intimate erotic accessories, audiovisual items, books, and magazines cannot be returned or exchanged.

📦 Conditions for Returned Products:

• The item must be unused, undamaged, complete, and in its original packaging so it can be resold.

• Please send the product back to our address as a registered parcel (cash on delivery shipments will not be accepted), including the invoice and a cover letter stating your bank account number for the refund.

📝 You may also use the sample withdrawal form, which you can find [here].

Complaints

🔧 We strive to offer only the highest quality products. All our products come with a 2-year warranty from the date of purchase.

If an issue arises during the warranty period:

• Send the item to our address as a registered parcel (cash on delivery shipments will not be accepted).

• Include the invoice and a cover letter detailing the nature of the issue.

📝 You may also use our sample complaint form, available [here].

Sample Withdrawal and Complaint Form

– To: Tibor Asztalos – Aszti EXPRESS
Petőfiho 287/21, 98601 Biskupice, Slovak Republic
Tel.: +421 948 605 677, e-mail: motyl.efekt@gmail.com

– I/we* hereby notify that I/we* withdraw from the contract for the following product: …………

– Order date / receipt date*: …………

– Consumer’s full name*: …………

– Consumer’s address*: …………

– Bank account number for refund**: …………

– Consumer’s signature*: …………

– Date: …………

• Cross out what doesn’t apply.
  ** Please provide your bank account number if you are requesting a refund.

📌 Note: Please attach a copy of the invoice to the form so we can identify your order more easily.